Guest Agreement

PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS IMPORTANT TERMS GOVERNING YOUR RIGHTS AND RESPONSIBILITIES.

FLUX LOUNGE GUEST AGREEMENT

This Guest Agreement (“Agreement”) is entered into by and between The Effervescence LLC, an Oregon limited liability company doing business as Flux Lounge (“Flux Lounge,” “we,” or “us”), located at 70 SW Century Drive, Suite 145, Bend, Oregon 97702, and the individual executing this Agreement (“Guest” or “you”).

By entering the premises, purchasing a drop-in session (whether purchased online or in person), making a reservation, purchasing a membership, or otherwise using Flux Lounge’s services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. This Agreement applies to all guests, including walk-in drop-ins, prepaid drop-ins, private-lounge guests, and members.

1. Services and Access

Flux Lounge provides hydrotherapy and contrast-therapy services through drop-in visits, private-lounge reservations, and monthly memberships. Access is subject to availability and operational policies. Membership benefits apply solely to the Social Lounge; private lounges must be reserved separately.

Membership tiers (Dip, Soak, Flow) provide Social Lounge visits at the frequency posted on our website. Memberships renew monthly until canceled. All guests—members or drop-ins—must follow facility rules.

Flux Lounge may deny or revoke access to any guest who fails to comply with facility policies or staff instructions, without refund or credit.

2. Payment Authorization and Billing

By providing payment information, you authorize Flux Lounge to charge your payment method for all fees and incidental charges. You must keep billing details current. Failed payments may result in suspended access or late fees; unpaid balances over 30 days may be referred to collections.

Memberships may be canceled at any time and remain active until the end of the current billing cycle. No refunds will be issued for unused sessions or partial months. Under Oregon law, a new membership may be canceled within three (3) business days of purchase for a full refund.

3. Reservations, Scheduling, and Attendance

Private-lounge reservations must be canceled at least 24 hours in advance to avoid penalties.
Late arrival of 10 minutes or more may shorten or forfeit the session without refund.
Overstays incur $20 per 10-minute increment beyond the reserved time.
Flux Lounge may close or reschedule sessions for maintenance, safety, or weather.

If a session is shortened or canceled due to maintenance, safety, or environmental factors, Flux Lounge may, at its discretion, issue a service credit or rebook the session. Cash refunds are not offered.

4. Facility Use and Personal Responsibility

Guests must:
• Wear swimwear in all hydrotherapy zones.
• Refrain from bringing outside food or beverages.
• Secure personal belongings in lockers. Flux Lounge is not responsible for personal property lost, stolen, or damaged on the premises, except as required by law.
• Be at least 18 years old.
• Permit only service animals as defined by law.

Extraordinary cleaning incidents (e.g., bodily fluids in pools) will incur a minimum $500 sanitation fee or the actual cost of remediation, whichever is greater.

Flux Lounge maintains sanitation and water-quality protocols consistent with industry standards but cannot guarantee a disease-free environment.

5. Health Statement and Risk Assumption

You affirm that you are in suitable health for contrast therapy. Risks include elevated heart rate, cold exposure, dehydration, dizziness, and slips. Consult a physician if uncertain. Use facilities only to the extent that feels safe and comfortable, and exit immediately if you experience discomfort, dizziness, or distress.

You must separately sign the Flux Lounge Liability Waiver before first use. Refusal to sign will result in denial of service.

6. Incident Reporting

Guests must promptly inform Flux Lounge staff of any injury, illness, unsafe condition, or concern observed on the premises. Notification may be made in person to a Host or by email to info@flux-lounge.com. Failure to report an incident on the day it occurs may limit available remedies.

7. Limitation of Liability

To the fullest extent permitted by law, Flux Lounge’s total liability for any claim arising out of or relating to your use of the Services shall not exceed the total amount you have paid to Flux Lounge for Services during the twelve (12) months immediately preceding the event giving rise to the claim. Flux Lounge shall not be liable for any indirect, consequential, incidental, special, or punitive damages, even if advised of the possibility of such damages. This limitation applies regardless of legal theory and survives termination of this Agreement.

8. Dispute Resolution, Class Action Waiver, and Governing Law

We strive to resolve disputes informally. If a dispute cannot be resolved within sixty (60) days of written notice, it shall be settled exclusively by binding individual arbitration in Deschutes County, Oregon, pursuant to the rules of the American Arbitration Association. You and Flux Lounge agree that any proceeding shall be conducted only on an individual basis; class, collective, or representative actions are not permitted. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

This Agreement is governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

9. Entire Agreement

This Agreement, together with the Terms of Service, Privacy Policy, and Liability Waiver, constitutes the entire agreement between you and Flux Lounge.

10. Electronic Signature

Your electronic signature has the same legal effect as a handwritten signature and signifies your acceptance of this Agreement and all referenced policies.